Cardiff Airport (CWL)

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    Airport Supplied

    Hi, food outlet staff are more than happy to refill water bottles. We will ensure that this is communicated to all new team members. If you’d like to discuss further please email info@cwl.aero, thank you.

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    @Cardiff_Airport

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    #627 Reply
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    Gary

    We flew from Cardiff last week and asked staff if we could get our water bottle refilled. They said no and that we would have to buy a plastic bottle of water from the stores! Come on Cardiff airport management. Train your staff properly and put up notices. You have received public money and you can’t be bothered to supply a water fountain and encourage the use of more plastic bottles.

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    Contact Form User
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    From Nathalie Wickens, Terminal & Customer Services Manager at Cardiff Airport

    Here at Cardiff Airport we are currently undergoing large terminal developments to match our increasing passenger numbers, however we are still a small airport (with big future plans!).

    At present we do not have a set aside fountain or water bottle filling point, HOWEVER all of our eating and drinking facilities will happily fill passengers bottles for free. During busy periods and the summer months we will also have jugs of water on the side of the counters of the bars for passengers to help themselves to water.

    Our passengers respond well to this, and our security agents do encourage passengers to take their emptied bottles with them through to departures to have them refilled when emptying them at the security point

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