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August 30, 2018 at 9:09 am #1380
Truman’s have water in jugs and filled my bottle, they were very obliging. However most other food outlets don’t have water jugs including caffè nero and pret. Caffe nero couldn’t fill a bottle as the sinks are too small. It’s great that there is a policy in place, but it’s not really working. You should really just install some water fountains.
@LondonCityAir #plasticfreeFebruary 21, 2018 at 1:12 pm #594
From Samantha at London City Airport
As you possibly know the airport is tiny and therefore until we go through with the planned expansion we cannot place water fountains airside or landside.
Therefore to ensure that all passengers can access free water at any time , we have always insisted that any coffee shop or food outlet has either a water jug available with cups near it – space allowing , or provide water when asked from any of the taps, we have also strategically placed a plant as you enter security and encourage all passengers to empty their bottles in it and get them refilled once airside.
The only exception to this was our new unit on our West pier – Pret a manger as for some reason they only have a hot tap – but always send passengers that enquire to Trumans where there is a jug or the staff can oblige.
All of our staff are briefed in this practice and its included on our induction sheet given out to all agencies.- we have not noticed any monetary effect of providing free water.
Please do not hesitate to contact me direct if you need to
Commercial Services Manager
Phone: 0207 646 0989February 20, 2019 at 8:37 pm #2812
I have traveled quite a bit through City in recent months and have found that Pret keep a large jug of filtered water in the fridge. Yesterday they did warn me it was just filled from the tap, so a bit warm, but all other times it has been fridge cold and they have been very obliging.