London City Airport (LCY)

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    Thomas

    Truman’s have water in jugs and filled my bottle, they were very obliging. However most other food outlets don’t have water jugs including caffè nero and pret. Caffe nero couldn’t fill a bottle as the sinks are too small. It’s great that there is a policy in place, but it’s not really working. You should really just install some water fountains.

     

    @LondonCityAir #plasticfree

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    From Samantha at London City Airport

    As you possibly know the airport is tiny and therefore until we go through with the planned expansion we cannot place water fountains airside or landside.

    Therefore to ensure that all passengers can access free water at any time ,  we have always insisted that any coffee shop or food outlet has either a water  jug available with cups near it – space allowing , or provide water when asked from any of the taps, we  have also strategically placed a plant as you enter security and encourage all passengers to empty their bottles in it and get them refilled once airside.

    The only exception to this was our new unit on our West pier – Pret a manger  as for some reason they only have a hot tap – but always send passengers that enquire to Trumans where there is a jug or the staff can oblige.

    All of our staff are briefed in this practice and its included on our induction sheet given out to all agencies.- we have not noticed any monetary effect of providing free water.

    Please do not hesitate to contact me direct if you need to

    Samantha Hicks
    Commercial Services Manager
    Phone: 0207 646 0989

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